Patient FAQs

Who should have their hearing tested?

If you are over 50 years old, you should have a hearing test every three years, and once you are over 65 years old, it should be scheduled annually.

In addition, if you are currently experiencing hearing loss symptoms such as difficulty understanding words, having to increase the volume of television or radio, or if you are frequently asking others to speak slower, more clearly and louder, we recommend you schedule a hearing test.

Last, if you currently wear a hearing aid, you should have a hearing test performed regularly to ensure the proper performance of your device.

Is there a charge for the hearing test or for the consultation?

No, the hearing test and consultation are free of charge.

How long will the hearing test take?

The test should not take longer than 30 minutes.

What is the cost of hearing aids?

PHN offers hearing aids starting at multiple price points depending on the level of technology. There is a wide range of technologies available to fit the patient’s individual needs and budget.

Some of the hearing aid technologies available include:

Rechargeable battery

Smartphone compatibility

TV and Bluetooth connectivity

Excellent sound quality

Music and media streaming

Faster, high-performance platform

Full remote fine-tuning solution


During the consultation, PHN will verify if the patient’s insurance plan provides hearing aid benefits.

Is it possible to receive insurance benefits?

During the consultation, PHN will verify if your insurance plan provides coverage.

How soon will the new hearing aids be ready?

For the most part, patients are fit with a hearing aid within a week.